Let's talk about your launch
Email hello@hardcoremkt.com · +86 166 1986 3773 · Shenzhen Bay Eco-Tech Park, Building 10, 5F, OFC Accelerator, Nanshan, Shenzhen. We usually reply within one business day.
Frequently Asked Questions
Straight answers before we jump on a call.
What services does your agency offer?
Crowdfunding marketing, email/lifecycle, paid ads (Meta, Google, TikTok), Shopify storefronts, influencer, and PR — as one team.
Are your services tailored to my target audience?
Yes. We start with positioning and audience research, then build the channel mix around your category, market, and launch window.
Can I get a free consultation for my project?
Yes. Send the form or email hello@hardcoremkt.com. We will map pre-launch, live campaign, and post-campaign options against your timeline.
How do you handle customer feedback?
You get a dedicated account owner. Technical response within 2 hours; site issues aimed at 48-hour fixes. Marketing is reviewed weekly against agreed KPIs.
Do you provide any guarantees on your services?
We do not sell fake ROAS guarantees. We commit to a clear plan, weekly reporting, and iteration against CPL, CPA, ROAS, and email revenue.
What payment methods do you accept?
Project work is typically 50% to start and 50% on delivery. Marketing retainers are billed monthly. We confirm the structure on the call.
Do you offer any discounts on your services?
Scope is quoted from complexity and duration. Bundling storefront plus launch marketing is usually more efficient than hiring separately.
What makes your services unique?
We cover product, ops, media, design, and lifecycle in-house. Ads, site, and email stay consistent. Most of the team has lived or studied overseas.
Are your services available internationally?
Yes. We run global product launches and multi-market storefronts (Shopify Markets, languages, currencies), with HQ in Shenzhen.
How does your agency measure success?
Crowdfunding: leads, pledges, CPA/ROAS. Email: deliverability, open/click, revenue per recipient. Ads: CPL, CPA, ROAS. Storefronts: speed and conversion.
“Working with HardcoreMKT was an amazing experience. From the very beginning of our project, they were professional, knowledgeable, and provided us with top-notch service.”
Jason Zeng
VP of Marketing, OneXPlayer
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